Agro Foods Pty Ltd – Return Policy
At Agro Foods, we are committed to delivering high-quality products that meet your expectations. In the rare instance of an issue with your order, our return policy ensures a fair and efficient resolution.
Eligibility for Returns
- Returns are accepted only for goods that are:
- Damaged during transit.
- Incorrect or defective (not meeting the agreed specifications).
- Delivered in quantities that do not match the sales contract.
- Claims for returns must be made within 14 days of receiving the goods.
- Goods must be in their original packaging and stored under suitable conditions away from direct sunlight until inspected.
Non-Returnable Items
- Goods that are damaged due to improper storage or handling by the buyer.
- Goods with tampered packaging or evidence of cross-contamination.
- Perishable items beyond their freshness guarantee period.
Return Process
- Notification : Notify Agro Foods of the issue by contacting our sales team via email or phone. Provide
details, including:
- Sales contract or invoice number.
- Description of the issue (with photographs).
- Quantity affected.
- Commodity Batch Code
- Inspection : Once notified, our team may arrange for an inspection of the goods to verify the claim.
- Approval : If the claim is validated, Agro Foods shall provide a return authorization and arrange for the goods to be collected.
- Credit Note Issuance:
:
- A credit note shall be issued for the value of the approved return.
- The credit note can be used against future purchases with Agro Foods.
- Credit Note shall be valid for specified period which shall be confirmed by the sales person.
Additional Terms
- Agro Foods reserves the right to deny returns for goods that do not comply with the return policy.
- Freight charges for returns due to buyer error or change of mind are the responsibility of the buyer.
- Credit notes are non-transferable and must be used within the specified validity period.
For further assistance, please contact our Sales Team via email at sales@agrofoods.com.au. We value your business and are dedicated to resolving any concerns promptly and professionally.